Services on your journey

Multilingual staff

Multilingual staff are on hand in stations and on board trains to provide assistance throughout your journey.

Frequent travellers 

If you are enrolled in a Railteam operator's frequent traveller loyalty scheme, you will enjoy benefits across the entire network. You can enjoy the comfort and services offered in the lounges.

On-board service

Railteam alliance members are committed to meeting the quality standards that guarantee your comfort and well-being throughout your journey:

  • wide, comfortable seats
  • soundproof carriages
  • folding tray tables and numerous power sockets
  • areas reserved for families, 
  • snacks and light meals served at your seat on most trains¹
  • facilities for passengers with reduced mobility
  • passenger information in several languages (on-board crew speak local languages as well as English).

¹ Depending on your choice of travel class and member company.

Hop on the next available train

HOTNAT is a Gentlemen's Agreement between Railteam members, making it easier to continue your journey in the event of cancellation or delay.

Find out more


Whether you need to work or just want to relax, the wait will seem shorter in one of our comfortable lounges.

Find out more

Information in Real Time

Railteam members work closely together to ensure that passengers have a pleasant and comfortable journey. This includes providing real-time data on the punctuality of high-speed trains throughout their route.

Find out more